Open public access, heavy foot traffic, little screening. Your detection is behavioral — staff are the eyes. Plan for vehicle standoff, dispersed exits, lost children, and crowd flow.
Top priorities here
Staff trained to notice behavior, not appearance
Vehicle standoff at pedestrian areas
Multiple clear, visible exits; manage density
A family/info point and lost-child routine
Watch behavior, not people. Trust the feeling that something is off.
Tell the safety lead or security. No shouting, no pointing.
Trained security assesses and acts. You don't approach or investigate.
Watch these first
The handful that matter most in this setting. Tap for what to do.
From outside
From inside
If it grows
Assign before the day
Safety Lead
Single decision-maker. Calls the level, owns the line to 911 and security, makes the evacuate/shelter call.
Door / Reception
Controls the one entry point. Verifies people, stops tailgating, holds the line under pressure.
Floor Staff
Eyes in the space, guides people, handles small issues, escalates anything bigger.
VIP / Asset Liaison
Stays with the people or assets that matter most. Knows the nearest exit.
Medical Point
Runs first aid and the AED, knows where they are, meets EMS and leads them in.
Runner / Comms
Meets responders at the lobby and brings them to the scene — vital on upper floors.