The core, in every setting

The habits and structure that hold no matter the threat or the venue.

The only thing everyone has to remember

Watch behavior, not people. Trust the feeling that something is off.

Tell the safety lead or security. No shouting, no pointing.

Trained security assesses and acts. You don't approach or investigate.

Your sites

Where this plan applies. Each site can carry its own muster and medical point.

[ venue name ]

[ street address ]

[ what staff should know — access, floors, security desk, parking ]

Muster: [ set a landmark ] · Medical: [ set a location ]

If it grows

Four levels — and what we do

Everyone uses the same scale so a problem moves up smoothly. The safety lead calls the level.

Level 1Green — Normal

Running well. Everyone is simply noticing, posts covered, comms quiet.

Level 2Yellow — Noticed

Something's off. Quietly tell the lead and security, keep eyes on it, don't alarm anyone. Most things resolve here.

Level 3Orange — Active

A real problem unfolding. Lead + security respond together — isolate, escort, clear, or treat. 911 if serious.

Level 4Red — Emergency

Weapon, violence, fire, active threat. Call 911. Evacuate or shelter, guide people, account for everyone.

If it's Red

When the danger is localized and a safe exit path exists (fire, smoke, gas).
Stairs, never elevators. Leave belongings.
Move people away from the danger to the nearest clear exit, then to the reunification point.

When the threat is between you and the exits (e.g. an assailant in the path).
Get into a room, lock or barricade the door, lights off, phones silent, stay low and quiet.
Wait for police. Don't open up until they identify themselves.

Assign before the day

Safety Lead

Single decision-maker. Calls the level, owns the line to 911 and security, makes the evacuate/shelter call.

Door / Reception

Controls the one entry point. Verifies people, stops tailgating, holds the line under pressure.

Floor Staff

Eyes in the space, guides people, handles small issues, escalates anything bigger.

VIP / Asset Liaison

Stays with the people or assets that matter most. Knows the nearest exit.

Medical Point

Runs first aid and the AED, knows where they are, meets EMS and leads them in.

Runner / Comms

Meets responders at the lobby and brings them to the scene — vital on upper floors.