A steady population behind badge access, with visitors and deliveries flowing through reception. The big risks are insider/workplace violence and unmanaged visitors — handle both with clear reporting and access discipline.
Top priorities here
Visitor and delivery management at reception
Take reported threats seriously; reporting path + EAP
Prompt access changes for departing employees
Know your lockdown vs evacuate options by floor
Watch behavior, not people. Trust the feeling that something is off.
Tell the safety lead or security. No shouting, no pointing.
Trained security assesses and acts. You don't approach or investigate.
Watch these first
The handful that matter most in this setting. Tap for what to do.
From outside
From inside
If it grows
Assign before the day
Safety Lead
Single decision-maker. Calls the level, owns the line to 911 and security, makes the evacuate/shelter call.
Door / Reception
Controls the one entry point. Verifies people, stops tailgating, holds the line under pressure.
Floor Staff
Eyes in the space, guides people, handles small issues, escalates anything bigger.
VIP / Asset Liaison
Stays with the people or assets that matter most. Knows the nearest exit.
Medical Point
Runs first aid and the AED, knows where they are, meets EMS and leads them in.
Runner / Comms
Meets responders at the lobby and brings them to the scene — vital on upper floors.